Ask for Support

Urgent issues? Paid subscriptions

If you think your issue is urgent, then you have two choices:

• Subscribe for a paid plan on the Cloud edition

• Get a support package for the Enterprise Edition

I need Help but it's not so urgent

Use our forum

Patiently wait for an engineer to consider helping you.

1

Create a minimal reproduction

When opening an issue, create a small, isolated, simple reproduction of the issue using an online code editor (like replit, codepen, codesandbox etc.) if possible and a GitHub repository if not. The process may help you discover the underlying issue (or realize that it’s not an issue with the project). It will also make it easier for maintainers to help you resolve the problem.

2

Provide minimal, well-documented code

Your question must be well-documented and you should provide the minimum code required to reproduce the problem. When possible always provide a running example that gives evidence of the issue.

3

Respect contributors' time

We do this in our spare time. Please respect our team.

4

Urgency is not universal

Just because it is urgent for you does not mean that it is urgent for the whole Tiledesk product or community.

5

Answer follow-up questions patiently

Please answer their questions patiently and help them try and understand your problem.

6

Be courteous

Being rude to helpers will not help you at all.

7

Avoid duplicate posts

Please note that posting the same question in several channels will not help you.

8

Don’t open a bug prematurely

Don't open a bug yet. When you ask in the channels or forums then devs or other community helpers will tell you if you really need to open an issue. Frequently if there really is a problem you won't be the first one to experience it, so always check the forum carefully for duplicates. Use lots of different search terms and make sure you check closed Issues as well.