Tutorials
In this section we list all developer tutorials available for the Tiledesk platform. Having all the tutorials listed in a single page is a good way to get a global vision of all the amazing things that you can do with Tiledesk.
Connect Telegram Channel Tutorial
Telegram integration
This integration allows you to connect your company's Telegram bot to your Tiledesk account, thus creating a tunnel between the two platforms. Therefore customers can reach your support simply by writing to your Telegram bot and these messages will be delivered to the Tiledesk webchat, along with messages from other channels.
Telegram integration Tutorial: https://developer.tiledesk.com/apps/telegram-integration
Custom Authentication Tutorial
This tutorial will guide you to a deep look of Tiledesk custom (and secure) JWT authentication for your end-users. This tutorial is a fully-functional, full-stack application (backend+frontend) deployed on replit with nodeJS (backend) and HTML+Javascript (frontend).
Custom authentication Tutorial: https://developer.tiledesk.com/apis/authentication/jwt-auth-tutorial
Live demo of the final result: https://tiledesk-html-site.tiledesk.repl.co/custom-authentication-example.html
Hide Widget tutorial
A very simple tutorial to hide the widget when no agent is available. Good to learn the basics of Widget SDK (and some Tiledesk APIs too).
Widget - Hide widget: https://developer.tiledesk.com/widget/tutorials/hide-widget
Conversation-embedded apps — Quick start
A quick start, introductory tutorial to conversation-embedded apps. You will learn how to implement a basic conversation-embedded application. It's a skeleton App that will show you the basic principles, architecture and APIs involved in the development of a simple conversation-embedded application.
Widget - Payment App Tutorial: https://developer.tiledesk.com/widget/widget-app-introduction/widget-app-payment
Conversation-embedded apps — Prechat form during chat
Do you want a more customizable prechat form? Do you want the user to play with your chatbot and ask his personal data only when needed (i.e. during human handoff)? With this tutorial you'll learn how to setup a minimum and fully functional prechat form that appears in the conversation only when the user is bored with your chatbot and would like to chat with a human!
Prechat form App Tutorial: https://developer.tiledesk.com/widget/widget-app-introduction/widget-app-prechat-form
External Chatbots Tutorials
External Chatbot - Hello World tutorial https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/connect-your-own-chatbot.md
External Chatbot - Chatbot to Human handoff https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/agent-handoff.md
External Chatbot - Send Text Buttons https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/buttons-media-actions-more.md
External Chatbot - Advanced Tutorials https://github.com/Tiledesk/tiledesk-docs/blob/master/external-chatbot/external-chatbot-tutorials/README.md
External Chatbot - Introduction https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/dialogflow/introduction-dialgoflow-external.md
External Chatbot - Tutorial 1 - Dialogflow as external chatbot https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/dialogflow/dialogflow-as-external-chatbot-integration.md
External Chatbot - Tutorial 2 - Buttons and images https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/dialogflow/dialogflow-tutorial-2-micro-language-integration.md
External Chatbot - Tutorial 3 - Automatic human handoff with fallback intent https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/dialogflow/dialogflow-tutorial-3-automatic-human-handoff.md
External Chatbot - Tutorial 4 - Explicit Human handoff with user intent https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/dialogflow/dialogflow-tutorial-4-explicit-human-handoff.md
External Chatbot - Tutorial 5 - Gracefully handling operating hours during handoff https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/dialogflow/dialogflow-tutorial-5-graceful-human-handoff.md
External Chatbot - Generate Dialogflow Google Credentials file https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/dialogflow/generate-dialgoflow-google-credentials-file.md
External Chatbot - Rasa Tutorial 1 - Rasa as external chatbot https://github.com/Tiledesk/tiledesk-docs/blob/master/apis/tutorials/chatbot/rasa/rasa-as-external-chatbot-integration.md
Resolution Bot Tutorials
Resolution bot - Quickstart https://github.com/Tiledesk/tiledesk-docs/blob/master/native-chatbot/quickstart.md
Resolution bot - Rich messages https://github.com/Tiledesk/tiledesk-docs/blob/master/native-chatbot/rich-messages.md
Resolution bot - Chatbot chooser (multilanguage) https://github.com/Tiledesk/tiledesk-docs/blob/master/native-chatbot/lang-chooser-chatbot.md
Resolution bot - Department chooser https://github.com/Tiledesk/tiledesk-docs/blob/master/native-chatbot/department-chooser-chatbot.md
Resolution bot - Fallback to Knowledge-Base https://github.com/Tiledesk/tiledesk-docs/blob/master/native-chatbot/fallback-to-knowledge-base.md
REST APIs Tutorials
REST API https://developer.tiledesk.com/apis/tutorials/rest-api
REST API - Sending and receiving messages with Tiledesk APIs https://developer.tiledesk.com/apis/tutorials/rest-api/sending-and-receiving-messages
Webhooks Tutorials
This section proposes a set of tutorials to show some common tasks you can address using this feature.
The main purpose of webhooks is to call a user-defined action (in the form of an HTTP endpoint) when specific Tiledesk events occur.
The first tutorial (Custom Request assignment) addresses a custom assignment every time a new request is moved to a Department's pooled routing schema.
The second tutorial (Request transcript on close) shows how you can get your chat transcript on each closing operation (i.e. for the purpose of sending it to your remote CRM to synchronize conversations).
Webhooks - Custom Request assignment https://developer.tiledesk.com/apis/tutorials/webhooks/custom-assignment-pooled
Webhooks - Request transcript on close https://developer.tiledesk.com/apis/tutorials/webhooks/get-transcript-on-close
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